Betterhelp has 30-minute blocks, but you can request it and a therapist will allow you up to an hour if you schedule it. You can only schedule one live stream at a time.
Betterhelpsays it takes, on average, about 24 hours to get in touch with a counselor. BetterHelp states several times on its website that they won't diagnose you with a mental illness.
Those with a current diagnosis that requires medication management should seek an alternative to BetterHelp. All BetterHelp therapists and counselors are licensed and credentialed psychologists, licensed marriage and family therapists, licensed clinical social workers, or licensed professional therapists. In many cases, it may be easier to find a suitable counselor at BetterHelp than where you live (especially if you live outside a major metropolitan area). BetterHelp requires that all therapists provide documentation of their license, proof of their identity, and references from other licensed professionals who have worked with them.
Many of the creators of YouTube were promoting services that, at the time, BetterHelp didn't offer, and they made a lot of money with affiliate links. These options help BetterHelp connect people to therapists who are a good fit for them, but only through their “sister sites”. Some of these therapists choose to use BetterHelp as a platform for providing therapy, while others use different platforms, such as Practice Better, Zoom, or Skype. Yes, BetterHelp has policies that are consistent with HIPAA regulations; however, the company does not claim to comply with HIPAA regulations.
BetterHelp is available in the Apple or Google Play stores, or you can sign in to the BetterHelp website. BetterHelp's standard registration procedure puts you in contact with a therapist based on your answers to a questionnaire.