The online mental health platform Betterhelp Inc. was sued in federal court in Atlanta for allegedly advertising under the trademark “Therapy For Black Girls”, which is owned by a Georgia company by that name. Betterhelp is an application that describes itself as a way to make professional advice accessible, affordable and convenient. The service gained popularity after its association with YouTubers such as Philip DeFranco and Shane Dawson.
However, brand offers in the area of mental health are likely to suffer a strong reaction, and the application was quickly engulfed in controversy. In fact, users of the application filed complaints alleging discrepancies between BetterHelp's claims and practices. These widespread complaints reached the online world and led content creators to stop collaborating with the application. Bobby Burns, Elle Mills, Philip DeFranco, Heath Hussar, Boogie2988, Shane Dawson and Chandler Wilson are all creators who have videos sponsored by BetterHelp.
At the end of the video, the YouTubers proceeded to promote the BetterHelp services, which included affiliate links that reportedly earned them money for each subscription contracted by one of their fans. BetterHelp advises users “to act with a high level of care and caution when using the Platform and Counselor services”. If you signed up for BetterHelp and had these problems, contact the attorneys listed below. Legal consequences Of course, the BetterHelp dilemma not only raises ethical issues, but it can also give rise to interesting legal debates.
Many people complained that therapists weren't responding or weren't helping, and some people claimed that, after filling out the BetterHelp forms, BetterHelp told them to go somewhere else. Your “opinion” with only limited information can negatively affect people who seek help with a competent therapist through BetterHelp. Betterhelp has used, in particular, intermediary platforms such as Popular Pays to recruit massive numbers of influential people interested in participating in campaigns. BetterHelp allows users to choose how to communicate with their counselor and, if a person wishes, can communicate through messages, without seeing their counselor's face or hearing their voice.
One important thing that began was that many people who signed up for BetterHelp didn't realize that the payment plans they had purchased took away their full fee at first, so they thought they were being scammed. As the controversy continues to grow, YouTube creators talk about their relationship and connection with BetterHelp. Influential people who used affiliate links to the BetterHelp app were accused of taking advantage of the mental health of their followers, as they earned a commission for each subscription to therapy services. The owner of the online counseling service BetterHelp is facing a proposed class action lawsuit alleging that investors suffered financial harm as a result of materially false and misleading statements that downplayed the competitive obstacles anticipated by the company.
Chimicles Schwartz Kriner Donaldson-Smith is investigating a potential class action lawsuit related to the deceptive billing and automatic renewal practices of mental health company BetterHelp. The result of this rigorous process is that only about 15% of therapists who apply to work through BetterHelp are accepted on the platform.