Is betterhelp actually reliable?

With so many online advice platforms, you might be wondering which ones are legitimate. BetterHelp's technology complies with privacy laws and provides a secure platform for users to interact with a counselor.


is a great option for people seeking online counseling for certain mental health issues. However, if you have profound depression, suicidal thoughts, or symptoms of serious mental illness, it's important to seek in-person therapy with a qualified mental health professional.

If you're in crisis or have an emergency, call 911 for help. Once you've paid for your first month, week or quarter, BetterHelp will assign you an online “room” where you can exchange private messages with your counselor. BetterHelp makes it easy to change counselors if you're unhappy with your current partner for any reason. By default, BetterHelp matches you with a therapist using algorithms using your answers to your registration questionnaire.

BetterHelp video sessions are no different from video calls on most major platforms, such as Zoom, Google Meet or FaceTime. BetterHelp allows you to communicate with your therapist through a traditional phone call if you just want to talk. BetterHelp can be a good option if you're looking for help to lead a fuller life or achieve your goals. However, BetterHelp doesn't accept insurance, so you might find that there are other, more cost-effective options.

After you contact a BetterHelp therapist that fits your preferences and needs, you'll receive unlimited messages and weekly therapy sessions in real time via the live chat, phone call, or video call of your choice. BetterHelp uses your answers to identify the areas you want to address in therapy, find a suitable therapist, and understand your financial circumstances. BetterHelp states that therapists comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is a federal law that protects sensitive health information. BetterHelp allows clients to change therapists at any time and as often as they deem necessary.

The BetterHelp platform keeps you informed of the process through emails and generally assigns you a therapist within a few hours to a few days. Jamey Powell, Senior Market Editor at Healthline, tried BetterHelp and was very satisfied with her experience. Overall, the BetterHelp app and website offer excellent service and therapy, with intuitive and easy-to-use tools and features. When you have completed your registration, you will arrive at the “Welcome to BetterHelp” page, which contains more information on how therapy works, as well as a graph of how BetterHelp compares to in-office therapy.

When you receive your partner, you'll receive an email from BetterHelp followed by an automatic introductory email from your therapist with a link to view and respond.

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