BetterHelp states that it takes, on average, about 24 hours to get in touch with a counselor. They warn that it may take a little longer sometimes, depending on your counselor's qualifications or experience.
Betterhelpworks by connecting people with licensed counselors for online counseling sessions. This doesn't mean that the counselor or therapist you work with at BetterHelp can't legally diagnose you; it means that they can't legally diagnose you through the BetterHelp platform.
In addition, 83% of Talkspace and Teladoc respondents were very satisfied or satisfied with their therapist options at those companies, compared to 77% of BetterHelp. In many cases, it may be easier to find a suitable counselor at BetterHelp than where you live (especially if you live outside a major metropolitan area). We recommend that you compare the monthly cost of a BetterHelp subscription with what you would pay to see a therapist in person during weekly sessions at your place of residence. On the company's Ask a Therapist page, a BetterHelp therapist states that users can hold biweekly sessions, but doesn't clarify how the payment would work.
BetterHelp's standard registration procedure connects you to a therapist based on your answers to a questionnaire. When I signed up for BetterHelp and was originally “matched with an older therapist”, all I had to do was email customer service and tell them that I was hoping to find someone younger. Although BetterHelp, as a platform, tries to limit its liability, it's important to know that the therapist you end up seeing on the platform is responsible for ensuring that the treatment is appropriate. Some of these therapists choose to use BetterHelp as a platform for providing therapy, while others use different platforms, such as Practice Better, Zoom, or Skype.
In any case, rest assured that it's easy to change therapists on BetterHelp if you're not satisfied with your first choice or with the first therapist the site seeks you with. However, of the users surveyed, 77% said they were satisfied or very satisfied with the therapist options offered by BetterHelp. There are also links if you are a company looking to provide BetterHelp services to your employees or if you are a therapist looking for work through BetterHelp. We think the best way to find a therapist on BetterHelp that's right for you is to do some research first.