I also found Betterhelp's customer service to be responsive and helpful. When I forgot to cancel my subscription after four weeks and was billed the following month, the agent immediately responded and immediately processed a full refund. Another time, when I sent a question through the platform's support messages, I received a satisfactory answer to my question within a few hours. BetterHelp provides professional counseling by licensed psychologists, clinical social workers, marriage and family therapists, and board-authorized professional counselors.
Whether you're dealing with grief, want to improve your coping strategies, or just feel depressed, BetterHelp makes it easy to start therapy. BetterHelp uses bank-level 256-bit encryption for all messages shared between you and your counselor. However, check with your health insurance provider to see if BetterHelp services could be reimbursed under your policy's mental health coverage. Wittels McInturff Palikovic is investigating numerous complaints about BetterHelp's potentially fraudulent practice of automatically enrolling consumers in expensive payment plans and collecting recurring payments without consumers' consent.
In its letter to the executives of BetterHelp and Talkspace, the group of senators mentioned multiple studies and reports that provided evidence of data sharing between mental health apps and technology giants such as Google and Facebook. BetterHelp is promoted as the world's largest online therapy service with nearly 2 million users, according to its website. I received counseling through BetterHelp for four weeks, and sought short-term counseling to treat stress and anxiety related to caring for my mother, who has health problems and lives in another state. BetterHelp isn't the right choice if you plan to harm yourself or others, if you're a minor or under the care of a legal guardian, or if you're going through an urgent crisis or emergency.
BetterHelp allows clients to change therapists at any time and as often as they deem necessary. BetterHelp is a great option for people seeking online counseling for certain mental health problems. BetterHelp says it offers “affordable therapy” and promotes extensive media coverage of its services. Once you've paid for your first month, week or quarter, BetterHelp will assign you an online “room” where you can exchange private messages with your counselor.
After research, evidence suggests that BetterHelp may have unknowingly lured users into expensive subscription plans with misleading promotional offers and a confusing enrollment process, hiding the fact that BetterHelp enrolls consumers in monthly paid subscriptions. A trio of Democratic senators have sent letters to BetterHelp and Talkspace executives requesting additional information on how their mental health apps manage user data.
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